Webinars & Workshops
(Another Membership Benefit)
Webinars & Workshops           Business Resources
  American Management Association (AMA)
 Upcoming "Live" Webinars
 October
18
9:00 AM
Pacific
FREE
Leading with Emotional Intelligence   (Management & Leadership)
Why does emotional intelligence (EI) matter? Because at the core of every outstanding leader are the abilities to connect, achieve, inspire and act with resilience.
Emotional intelligence has evolved from an area of research to a recognized set of best practices and core competencies that are at the heart of successful leadership. Today we use EI as an integrated set of skills that underpin highly effective, fast-reacting, and innovative organizations.
This webcast offers you a powerful introduction to the highly popular hands-on AMA seminar, Leading with Emotional Intelligence.
To give a real sense of EI in practice, we’ll take a deep look at how EI drives and facilitates your ability to lead collaboration. You’ll also learn about the F.L.I.P. Modes of Conversation as a “must have” tool for collaboration and relationship enhancement.
If you want to become the consummate emotionally intelligent leader, this webcast is a great place to start.
26
10:00 AM
Pacific
FREE
Critical Thinking - Free Online Session   (Professional Development)
In this fast-paced world, one thing is certain: We need sharp critical thinkers who are able to size up a situation, realize the potential where others may not, and seize opportunities through prompt decision making.
We all perform some level of critical thinking in our daily lives, yet most of us don’t really know what it entails or how we do what we do.
This webcast offers you a practical introduction to the highly popular AMA seminar, Critical Thinking (Seminar #2533). We’ll introduce you to the RED model of critical thinking and describe the basics of putting it into action using a practical case study.
AMA's Critical Thinking seminar walks you through making reasoned judgments that are well thought out. This introduction reveals the methods used to improve your ability to engage in logical and rational thinking, including: ..... How the RED (Recognize assumptions, Evaluate arguments, Draw conclusions) Model is used get to a decision point ..... The role of recognizing assumptions in critical thinking ..... The importance of separating facts from opinions ..... Factors that make it difficult to recognize assumptions when they are presented to us ..... Three steps you can take to apply critical thinking skills right away.
While attending this program is FREE, reservations are required.
 November
21
9:00 AM
Pacific
FREE
Management Skills for New Managers   (Management & Leadership)
Discover Key Skills Managers Need to Succeed ..... Get a powerful introduction to the highly popular hands-on American Management Association seminar, Management Skills for New Managers. In this complimentary online session, you’ll hear about the skills and know-how you’ll need as you transition into your management role.
Literally thousands of managers have taken this seminar for help in effectively delegating work, motivating employees, and keeping them engaged and on-track to meet performance goals.
If you’ve ever wondered what you needed to learn to effectively face the duties and challenges of leading employees, take advantage of this introduction to a solution from the world’s premier management training organization.
What You Will Learn ..... What the real role of the manager is in today’s organization ..... Adding value – How to move from being a contributor to making everyone better ..... What it takes to be effective as a manager – The Management Effectiveness Formula© ..... Why and how your Managerial Mindset affects what you accomplish as a manager ..... 3 key steps to managing performance : A Blueprint for getting things done through others ..... How to plan performance and create mutually aligned expectations ..... How to provide performance feedback in a way that actually creates change ..... How to conduct Alignment Conversations to reinforce and sustain team member performance.
While attending this program is FREE, reservations are required.
 On Demand Webinars
FREE Accounting for the Numberphobic   (Admin, Finance, Legal, etc.)
Grow Your Business by Overcoming Your Number Phobia:
In this webcast, you’ll learn the importance of conquering the fear of numbers in managing and turning around your small business with practical examples and tips you can easily implement in your own start-up or small business.
What You Will Learn:
This webcast focuses on the key challenges facing start-up founders and small business owners when it comes to the profitability and financial success of their company. The webcast will address the following questions: ..... Why is it important to understand the basic numbers in your business? ..... What is an income statement and why is it important? ..... What is a cash flow statement and why is it important? ..... How can the Balance sheet show your company’s worth? ..... What is the Financial Dashboard? ..... How can you use the financial dashboard to speak to your banker and accountant? ..... How can you use a Financial Dashboard to make profit?
Whether you are a seasoned small business owner still struggling to come up for air or a new start-up founder, this webcast offers you specific, practical, applicable tips to conquer the fear of numbers and make your company profitable. (Aired on 9/24/14)
FREE The Education of a Value Investor   (Admin, Finance, Legal, etc.)
A Story of Carving a Path to Financial Acumen and Personal Growth. -- Join us to hear Guy Spier discuss his unforgettable lunch with legendary icon Warren Buffet and his transformation from a young hedge fund manager and Gordon Gekko wannabe, driven by greed, to a sophisticated value investor who enjoys success without selling his soul to the highest bidder.
This program explores Guy Spier’s transformative quest for wealth, wisdom, and enlightenment in the world of finance, emanating from the $650,100 lunch with Warren Buffet. The webcast will be an insightful conversation exploring: ..... The journey of transformation and the lessons learned ..... Meeting Warren Buffet and the key takeaways from the legendary lunch ..... Investing tools – best practices for the value investor ..... Defining true value in business and in life.
Whether you are a recent graduate or a seasoned professional in finance, in business, or simply carving a path to your own personal transformation for growth and finding true value in business and in life, the webcast should be on your must-attend list! (Aired on 10/29/14)
FREE The Risk-Driven Business Model   (Admin, Finance, Legal, etc.)
Join Karan Girotra as he explores how new startups and large established companies alike are designing or redesigning their business models to better manage risk and outpace their competitors.
This program focuses on the growth achieved from business model innovation rather than product innovation and reveals how to harness risk to do so, with examples from Apple to Zipcar, Blockbuster to Netflix, Ford Motors to Tesla. The webcast will address the following questions ..... What key decisions need to be made in a business? ..... When are these decisions made? ..... Who is empowered to make the decisions? ..... Why do these individuals make the decisions they do?
Whether you are a start-up founder or a seasoned executive with P&L responsibility, this webcast will provide the key points on how you can harness risk to reinvent your business model, increase efficiency, outpace competitors, and improve your bottom line. (Aired on 12/3/14)
FREE The Ins and Outs of Capital Budgeting   (Admin, Finance, Legal, etc.)
This webcast examines the practical use of capital budgeting, also known as CAPEX, to make sound financial and capital expenditure decisions in today’s increasingly competitive and lucrative M&A market.
This program focuses on the importance of CAPEX, the tools and tactics to deploy it correctly, and how you can benefit in making sound capital expenditure decisions.
The webcast will address the following questions and more: ..... How can you build a better capital budget to justify to senior management? ..... How can you use CAPEX to select the best investment project? ..... How can you use risk/reward analysis? ..... What are the six tools of CAPEX decision making? ..... What is equity and debt capital? ..... What are the three types of leverage and when to use each?
Whether you are a seasoned line of business manager or new to capital budgeting, this webcast uncovers the ins and outs of capital budgeting, offering you tools, tips, and tactics to excel. (Aired on 1/28/15)
FREE Four Financial Forecasting Secrets!   (Admin, Finance, Legal, etc.)
Critical Steps for More Accurate Business Forecasting ..... In this webcast, Chia-Li Chien will explain how business forecasts differ from budgets and why forecasting is critical in business — whether you are in a start-up or a mature global organization. This program focuses on the importance of accurate forecasting in business, the difference between budgeting and forecasting, and how to build a budget and a forecast to serve your organizational goals.
For a full hour, the webcast explores the following questions: ..... What is a forecast? ..... What are the differences between a budget and forecast? ..... How do you build a budget? ..... What are the various types of forecasts? ..... How do you build a forecast?
Whether you are a seasoned line of business manager or new to forecasting, this webcast offers you specific, practical, applicable tips to tackle the concepts and building blocks of value-adding, on-target forecasts. (Aired on 2/11/15)
FREE How to Read Financial Statements   (Admin, Finance, Legal, etc.)
This webcast explains and helps you understand financial statements, digging into the nitty-gritty of the Balance Sheet, P&L, and Cash Flow. For an hour, you’ll get practical examples and learn tips you can easily use to read financial statements in your organization, whether a large publicly-held company or a start-up.
You will identify the main parts of financial statements, distinguish the main functions of each statement, and interpret the numbers to make sound financial decisions.
This program focuses on the key challenges facing start-up founders, small business owners, and managers with P&L responsibility in reading financial statements and using them to make sound financial decisions. The webcast will address the following questions: ..... Why is it important to understand and interpret the financial statements in your business? ..... What is an income statement and why is it important? ..... What is a cash flow statement and why is it important? ..... How can the balance sheet show your company’s worth? ..... What is the financial statements dashboard? ..... How can you use the financial dashboard to speak to your banker and accountant? ..... How can you use a financial dashboard to make profit?
Whether you are a seasoned small business owner still struggling to come up for air or a new start-up founder, this webcast offers you specific, practical, applicable tips to conquer financial statements before they conquer you! (Aired on 4/15/15)
FREE Top 6 Tools to Monitor Contract Performance   (Admin, Finance, Legal, etc.)
Contracting Officer’s Representatives (CORs) are tasked with monitoring contract performance on behalf of the agency’s Contracting Officer (CO). This webcast will address the COR’s role and a number of tools that can be used during performance of the contract to ensure a successful post-award phase of the acquisition process.
The contract has been awarded and the Post Award Orientation has been scheduled. The Contracting Officer’s Representative (COR) is the principle representative of the Contracting Officer (CO) for post-award management of the contract. There are a number of tools available to the COR to monitor contractor performance. These are six of the most effective tools to monitor contractor performance: ..... Contractor Progress Reports ..... Contractor Quality Assurance Plan (QAP) ..... Quality Assurance Surveillance Plan (QASP) ..... Earned Value Management (EVM) ..... Performance Assessment ..... Product or Service Inspection & Acceptance.
The use of these six tools will vary based on the type and complexity of the contract, direction from the Contracting Officer (CO), and the experience and performance of the contractor. But effective contract management depends on how the COR performs his/her role and how effectively the COR uses the tools available to monitor contractor performance.
While attending this program is FREE, reservations are required. (Aired on 5/13/15)
FREE 7 Powerful Excel Features Every Government User Needs to Know   (Admin, Finance, Legal, etc.)
Take Your Spreadsheet Skills to the Next Level ... Many government employees use Microsoft Excel® only occasionally for updating figures on a monthly report, creating a budget, or preparing mailing lists. Being comfortable using Excel is a great skill to have, but becoming a more knowledgeable user is even better.
When you master some power-user tricks, you'll be more productive and valuable at work.
While it is important to play around with Excel and try different functions, having an expert walk you through the process is so much better.
During this webcast, you’ll get a step-by-step demonstration of some key Excel features that can truly advance your skills and boost your productivity.
This training course is particularly useful if you are a new or intermediate Excel user. For 60 minutes, you’ll learn about: ..... Customizing the Ribbon and Quick Access toolbar ..... Data sets vs. tables – which to use and why ..... Conditional formatting ..... Sorting and filtering data ..... Using AutoSum to total data quickly ..... Steps to grouping and subtotaling data ..... Building charts and using Sparklines to create visuals. (Aired on 1/27/16)
FREE Dataviz: The New Must-Have Skill for Managers   (Admin, Finance, Legal, etc.)
Creating Charts That Tell Stories ..... Visual communication and data visualization are our most effective tools to help organizations and customers understand the ideas found in the increasingly massive volumes of data that govern our lives. The ability to create diagrams that tell stories and move people will help you better communicate ideas as well as impress and persuade your audience.
This program will lay out the case for dataviz as a core management discipline and then answer the seemingly simple question, “What is a good chart?”
We’ll then walk through a simple process to help you turn your ordinary charts into more effective ones that far surpass what you would normally create with your spreadsheet program.
If you need to understand what makes a good chart and how you can do it, this webcast is a great place to start. Join us and ..... Learn why dataviz is a must-have skill for managers and organizations ..... Understand what makes a good chart ..... Learn a simple process for improving your charting skills ..... Learn how to think critically about charts you use ..... Understand the landscape of tools and techniques that will improve your dataviz.
While attending this program is FREE, reservations are required. (Aired on 11/2/16)
FREE Management Gone Social   (Advert, Promo, Social Media)
The Industrial Age Is Dead, Welcome to the Social Age ..... Social media has become an insurmountable market force, changing how we innovate, collaborate, serve our customers, hire and develop team members, motivate others toward a common mission, communicate with stakeholders, display our character, and demonstrate accountability.
The Social Age is about everyone within the organization developing their own brand, and using that brand to enhance the brand-power through employee advocacy. Today, every manager must embrace social media — for their own career and to be a part of what their team, and perhaps the competition, is already doing.
This webcast explores how companies can leverage their managers to become active participants in this 24/7 conversation.
You Will Learn ..... Managing social employees (the good, the bad, and when things turn ugly) ..... Tips for leveraging social to turn your organization into a customer-first, purpose-driven team ..... Ways to identify your brand champions and internal advocates—and leverage their passion and talent ..... How to enable an OPEN (Ordinary People | Extraordinary Network) circle of collaborators to innovate, solve complex problems, and achieve a common goal ..... How to build a socially-enabled team full of “Relentless Givers” ..... How to become the most valuable player on any Social Age team: the rare Social Leader (so rare we call them a "Blue Unicorn") ..... How organizations, from the newest start-ups and mom-and-pops to IBM and their 400k+ employees, are turning each team member into brand ambassadors ..... How some companies doing social now—including early adopters—are doing social all wrong . (Aired on 3/25/15)
FREE The Business of Facebook: Lessons Learned   (Advert, Promo, Social Media)
Learning from the Rise of a Social Media Juggernaut ..... Facebook’s founding is legend: In a Harvard dorm, wunderkind Mark Zuckerberg invented a new way to connect with friends … and the rest is history. But for the people who actually molded this great idea into a game-changing $300 billion company, the experience was far more tumultuous and uncertain than we might expect.
Mike Hoefflinger was one of the Facebook insiders. As a computer engineer turned marketing innovator who worked with COO Sheryl Sandberg, he had a front-row seat to the company’s growing pains, stumbles, and reinventions.
Join us to gain insights, hear anecdotes, and learn lessons from Facebook’s journey to becoming one of the most influential companies in the world and discover how to: ..... Grow and grow: knowing your North Star Metric, Magic Moment, and Core Product Value ..... Build a $10 billion business in three years: making your product accessible to customers of all sizes ..... Win the talent wars: keeping employee engagement high through strengths-based people management. (Aired on 4/26/17)
FREE How Electronic Arts Created a Brand Voice to Overhaul Their Customer Experience   (Customer Experience)
When a customer is unhappy, how you respond can make or break their relationship with your brand. The Worldwide Customer Experience Team at Electronic Arts (EA) deals with some of the most passionate customers in the world: gamers. But something was going wrong in their conversations.
From tense interactions about sketchy network connections, to downright aggression when games ran into performance issues, the Customer Experience Team was battle-scarred.
In this session, you’ll hear how EA created an authentic brand voice, how they are turning the tables on those difficult customer conversations, and how they are re-energizing their team and reshaping their culture in the process.
You’ll leave this session knowing how to supercharge your employee experience, boost engagement, and give your people the permission, tools, and support to be themselves while representing your brand. You Will Learn ..... How to launch an internal tone of voice in three simple steps ..... Ways to use your brand values to create a voice that’s true to your brand ..... Steps to rally the troops around a new initiative and push back on the skeptics ..... Advice for proving your program’s success every step of the way. (Aired on 8/23/17)
FREE The Talent Development Dilemma: Don’t Leave Learning to the Search Engine   (Education & Training)
The list of learning and development approaches and issues just keeps growing. From eLearning, online training, self-paced learning, executive coaching, developmental coaching, instructor-led training, performance support tools, to competencies, learning nuggets, job aids, skills, knowledge, behavior, retention, information overload … the list seems to go on and on.
The resulting quest for the magic bullet, the one-size-fits-all prescription for developing talent in the most time and cost effective way, is a difficult if not impossible task. For example, is it realistic to expect that the same, single learning medium will hit the mark for teaching someone how to master Excel Pivot Tables or Presentation Skills?
While there is most certainly room for a broad range of learning modalities, determining the "best fit" for any individual depends on the topic area, learning goals, and desired outcomes. In this insightful and thought-provoking program, a panel of diverse experts will look at how individuals do and don't learn, and some of the truths and myths about information gleaned from the internet.
What You Will Learn ..... The difference between information and knowledge and how an increase in someone's knowledge doesn't necessarily mean he/she can do something different or better ..... How to identify the best medium to use for the learning outcomes you desire ..... Why people fail to realize the gaps in their own knowledge and how to address them ..... Ways in which education, memory, and emotional investment might help answer some of the above questions. (Aired on 5/18/16)
FREE The Power of Personalization in Learning & Development   (Education & Training)
Join us for this captivating panel session exploring the successes, failures and new directions in forms of personalization being applied in adult learning and development.
You Will Learn ..... What is Personalization? ..... Why move towards Personalization? ..... Who is implementing Personalization? ..... How to Begin? (Aired on 11/10/16)
FREE Get Ready for Agile Learning and Development   (Education & Training)
With organizations using more part-time, project-based freelancers to supplement the work of permanent staff, learning and development (L&D) is going to have to be just as agile as the workforce — where speed, flexibility, and innovation are critical.
While global investment in learning and development continues to grow by double digits, the focus of that spending is shifting. What this means is that more learning will happen in teams, and on platforms where training can be delivered any time, any place, at the user’s convenience.
Join this webcast to explore how L&D is changing to meet the needs of today’s organizations and their increasingly agile workforce.
You’ll hear examples which illustrate new and different approaches to workplace learning, including: ..... How technology-supported peer learning is disrupting the old paradigm ..... Ways that L&D is being transformed and reinvented with: Focused micro-learning, Personalized learning via chapterships, Technology enabled expert/peer learning, Project-based action learning, Co-opetition: more partnership in shared learning, The rise of agile mentorships ..... How forward-facing companies are connecting L&D to strategy and driving business results ..... Ways analytics can be used to shape L&D priorities. (Aired on 2/8/17)
FREE Developing a Leadership Pipeline That Works   (Human Resources)
Talent Management Executives Share Their Experiences.
Nearly every company recognizes that developing their future leaders is critical. Over the next five years, approximately 72 million Millennials will be in the workforce. As the Baby Boom generation retires – taking their accrued experience and institutional knowledge with them – the need for cultivating new leaders becomes even more urgent.
A recent AMA/I4CP study indicates that only a third of organizations rate their leadership development efforts effective, putting sustained business success at risk.
If organizations recognize that this is such a critical issue, why are so few of them making progress in addressing it?
Ideally, leadership development should be aligned with business strategy, and it should ensure a robust pipeline of people ready to step up to leadership positions. The importance of this alignment and readiness is highlighted by the often urgent, ongoing quest for effective methodologies.
AMA is convening this forum to allow senior talent management executives to share their thoughts and experiences in building and managing leadership pipelines. Join us for a frank and lively discussion addressing key issues: ..... Steps being taken to prepare Millennials for leadership positions ..... What assessments to use for identifying talent for development opportunities ..... The core competencies needed for leaders to be successful ..... How to reinvent the concept of career development to be about the next experience rather than the next promotion.
A well-defined and robust leadership pipeline delivers important benefits to every organization. This program allows you to discover how others are facing the challenges and taking advantage of the opportunities of developing their next generation of leaders. (Aired on 1/20/16)
FREE How to Source and Manage Outside Talent   (Human Resources)
Making Agile Talent Work for Your Organization ..... Many companies are employing a broad mix of freelancers, contractors, consultants, and full-timers at all levels of the organization. This tactical approach supports strategies requiring speed and agility to meet the challenges of today’s business environment.
As managers seek nontraditional sources of strategic talent and experiment with fast, flexible ways of engaging these experts, they need a new roadmap. This shift to deploying “agile talent” is different than hiring freelancers or seasonal workers. These are people doing strategic work, but are just not full-time or permanent.
In this webcast we will explore the why, what and how of planning and using an agile talent pool and offer a number of specific ways to ensure success.
Companies are gaining advantage through the strategic use of external experts—made possible by technology and the globalization of talent. Join us as we explore: ..... How agile talent is being deployed in a number of leading organizations ..... Five critical success factors when utilizing agile talent ..... How organizations need to be structured to take full advantage of agile talent. (Aired on 10/5/16)
FREE 2017 Career Planning Clinic   (Human Resources)
Challenge Yourself and Raise the Bar for Your Career in 2017. If you’re like most people, you’ll change careers several times over the course of your life. How successful you’ll be in making those transitions can at least be partially attributed to the amount of planning and preparation you’ve done.
Now is the time to set your bearings. You need to step away from the day-to-day grind of work and spend a bit of quality time reflecting on your career and developing a roadmap for the year.
Register for this webcast to help get you started. During the program you’ll discover tips and advice for looking at the big picture and determining how to build a bridge from your current job/career to your next job/career.
Join this in-depth interview and Q&A session with Alexandra Levit where she will explore ways you can create a career that gives you the best opportunity to excel: ..... How to get started developing your career plan ..... Key considerations for setting your annual career goals ..... How to excel and obtain skills that could be valuable, but do not appear to be at first ..... Ways to capitalize on your unique passions and gifts in your career ..... Understanding the impact upon your career if you are a job jumper ..... How your plan should differ if you are in an entry-level vs. mid-level position ..... Ways you can parlay your job into something different or more interesting ..... How to find and leverage a mentor to help you on your career journey.
While attending this program is FREE, reservations are required. (Aired on 2/15/17)
FREE Triggers: Creating Behavior That Lasts   (Management & Leadership)
Overcome the Trigger Points to Enact Meaningful and Lasting Change. Dr. Marshall Goldsmith is the world’s authority on how successful leaders achieve positive, lasting behavior.
In this fast-paced, interactive webcast, he will share his insights on why we don’t become the person we want to be – why change is so difficult for all of us. He will illustrate how triggers from our environment can derail us in our journey through life.
Marshall will then share his insights on employee engagement and illustrate how the most important factor in the engagement equation – the employee – has been neglected in most research. He will share a new model, "The Wheel of Change," that can be used for life planning, team building, or even organizational analysis.
Finally, participants will learn how daily questions – and especially active questions – can be used to both increase effectiveness and build engagement. (Aired on 7/22/15)
FREE Leader Power Tools 10 Secrets from the World’s Top Coaches That Can Make or Break Your Career   (Management & Leadership)
The World’s Top Executive Coaches Share Their Secrets and Answer Your Toughest Questions!
You’re more challenged than ever with conflicting priorities, multiple teams and bosses. At the same time, the landscape has never been riper with opportunities for positive change in your role. Don’t wait another moment – the time is NOW to get both world-class advice and practical tools you can use to keep your career on an upward path.
In this dynamic program, a top executive coach will lead a provocative discussion with the world’s most renowned coaches and two global CEO's: Virgin's Sir Richard Branson and GE's Jeffrey Immelt.
Don’t miss this extraordinary opportunity to ask ANYTHING and glean their sage advice.
What You Will Learn ..... How to assess your opportunities and manage your blind spots ..... Learn what world-class leaders do to stand out from the crowd ..... Tips for career planning and developing critical leadership skills that increase your focus and priority setting despite chaos at work ..... Make the right connections to foster cohesion and teamwork ..... How to execute your strategy with the appropriate set of tools & techniques ..... Enhance your competencies with greater emotional intelligence ..... Use different communication styles to increase your flexibility and effectiveness with each of your stakeholders. (Aired on 10/15/14)
FREE How to Get the Generations Working Together   (Management & Leadership)
Better Manage Your Multi-generational Employees. With four generations in the workforce today, tensions are inevitable but problems are avoidable. These generations think differently, vote differently, buy differently, and dress differently. Work ethic, respect, turnover, dress code, communication tools, fun at work can create real problems for managers and organizations, or they can provide opportunities to bring the generations together.
The bottom line is that what worked in the past doesn’t work now. Members of one generation will often grumble about another generation using stereotypes that mire a team in needless sticking points. This webcast will show you a practical approach to get the four generations working together.
FREE Managing Stakeholders for Project Success   (Management & Leadership)
Stakeholder Management isn’t telling people what they want to hear. Or making a status report green, when it’s really yellowish red. Or finding ways to say “yes” when your gut is telling you to say “no.” But it is perhaps the important element of being a really successful project manager!
Project Stakeholders include anyone with a vested interest in the project—team members, functional managers (managers of team members), your manager, senior managers, third-party partners/vendors, the customer(s) of your project, the user(s) of your project deliverable, as well as people seemly unconnected to your project but who for some reason have an opinion about it.
Stakeholder Management is so important that when the Project Management Institute (PMI) published the fifth edition of A Guide to the Project Management Body of Knowledge (PMBoK) this past year, it added a whole new chapter on Project Stakeholder Management.
Join us as industry consultant and long-time AMA speaker Gary Chin shares some insights into this critically important yet often forgotten subject.
While attending this program is FREE, reservations are required.
FREE Scaling-Up Excellence   (Management & Leadership)
What It Takes to Build Organizational Excellence ... In this webcast, Stanford professor and bestselling author Robert Sutton will explore what it takes for leaders and teams to spread better beliefs and actions throughout an organization. Sutton will reveal how the best leaders and teams develop, deploy, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled successful growth in the past.
By attending you’ll gain useful, but not simplistic, guidelines for meeting the difficult challenge of scaling up and sustaining excellence as organizations grow and programs expand.
These tactics will be explained using examples from organizations ranging from start-ups, like Pulse News and Citrus Lane, to medium-size firms, such as IDEO and Pixar, to large firms, including Google, Procter & Gamble, IKEA, and General Electric, to healthcare systems, including Kaiser Permanente, to not-for-profits, including the Girl Scouts, to government organizations, including the U.S. Army and the Transportation Security Administration.
FREE Developing Your Emotional Resilience   (Management & Leadership)
Almost all of us work in a business environment that is intense and unrelenting. Resilience simply refers to one’s ability to adapt to stressful situations or crises. More resilient managers are able to accept life changes and adapt to adversity without lasting difficulties, while less resilient managers have a much harder time handling stress and change.
Managing emotions is a fundamental part of resilience. This can mean managing the emotions that you experience or managing the emotions of those around you. Good emotional resilience enables you to increase productivity, improve morale, reduce absenteeism, retain your best people and improved team relations.
When you understand the role of emotions in resilience, you will have the ability to understand when they can drain resilience and when they can facilitate or enhance resilience.
So what do these emotions mean?
Emotions are not about being soft and fluffy. Rather, they are vital in helping you make hard, direct management decisions. There is intelligence in emotions and intelligence can be brought to emotions.
This webcast explains the role of emotions in management and explores how and why managing your emotions can help make you a better leader. You’ll see real examples and get loads of practical hints that you can use straight away.
FREE Speaking with Presence: Delivering Your Message with Authority and Confidence   (Management & Leadership)
Discover How Leaders Communicate with Authenticity ..... With their warmth, confidence, and ability to connect, many leaders appear like they were born to the role. But that is actually rare. What seem to be innate gifts are often the result of learning and practicing communication skills. And, as a leader, your most important job is to communicate effectively.
Whether in a meeting, presentation, water-cooler conversation, or formal speech, your ability to deliver a clear, believable message is the tipping point between forgettable and transformational.
This webcast gives you a concise starting point to improve your communication skills. You’ll get dozens of practical tips for creating and communicating meaningful messages with presence and authority. (Aired on 4/23/14)
FREE Creating a Culture of Excellence in Your Organization   (Management & Leadership)
Understanding What Stops Us from Being Our Best ... Most companies talk about excellence, but what does that really mean? ... This webcast gives you a concise starting point to understand the specific attitudes and practices needed to develop and maintain a culture of excellence. Drawing on years of study and decades of experience, this program examines the five core qualities of excellence and offers advice on achieving it within your organization.
In this entertaining and enlightening program, Harry Paul will explain how to give and be your best in each of these five critical dimensions and foster excellence in your organization and in your life. (Aired on 6/4/14)
FREE The Leadership To-Do List   (Management & Leadership)
A Framework for Leadership Success ..... Andrea Jung, the glamorous former head of Avon, was arguably the world’s most charismatic and effective CEO, credited with the astonishing turnaround of the venerable brand. She seemed incapable of making a wrong move. Then, in the midst of declining sales, an investigation by the SEC, and a brand in crisis, she stepped down in late 2012.
During this webcast, former Avon VP and current leadership development consultant Deborrah Himsel will use examples from Jung’s story to explore valuable leadership lessons that can help keep today’s global executive at the top of their game.
These lessons focus on the strategic imperatives we all wrestle with in a business environment of ever-increasing volatility and complexity.
The objective of this program is to focus your attention on crucial actions that are often overlooked or not even considered — actions that are especially imperative now and in the years ahead. This includes ... Understanding your organization’s place in its evolutionary cycle ... Developing a robust succession plan ... Finding the right mix of people, policies, and processes that drive the organization forward ... Aligning culture and strategy ... Being extraordinarily vigilant in at-risk global markets ... Fighting second-order gender bias.
Whether you’re a young manager just starting out or a mid-career executive, this webcast offers you perceptive lessons in why twenty-first century leaders succeed and why they fail.
While attending this program is FREE, reservations are required. (Aired on 7/16/14)
FREE The Curious Leader: Harnessing the Power of Inquiry   (Management & Leadership)
Are you ready to take on the role of “Questioner-in-Chief?” In this webcast, Warren Berger, author of the new bestselling book "A More Beautiful Question," explains why today’s business executives must be more comfortable asking questions, and encouraging those around them to question more.
In this 60-minute program, Berger will walk you through: ... How dynamic change in today’s marketplace creates the need for more and better questioning by leaders ... Research showing that the most successful CEOs are usually expert questioners ... How to create a “Culture of Inquiry” in your company ... Why some leaders don’t feel comfortable asking questions (and how they can overcome that) ... How to get better at asking “actionable questions” that lead to tangible results.
Berger will also share some of the most important questions that every business leader today should be asking him/herself. And he’ll explain why you might want to consider replacing your company’s “mission statement” with something more engaging and compelling—namely, a “mission question.”
While attending this program is FREE, reservations are required. (Aired on 8/13/14)
FREE Coaching for the Time-Crunched Manager   (Management & Leadership)
The Four Counterintuitive Truths About Effective Coaching ..... Coaching is an essential tool for managers and leaders to increase the impact and engagement of their teams. Your organization flourishes when people are self-sufficient and focused on the stuff that matters. Coaching helps make that happen.
Getting managers to properly coach their employees is more easily said than done. No one has time for long "touchy feely" conversations. But wouldn't it be good if coaching could be practical and to the point, as well as useful and empowering?
Join us for this provocative webinar that shares insights and tools to help you make coaching a daily tool all your managers can use. (Aired on 9/10/14)
FREE Lead with Humility: Lessons from Pope Francis   (Management & Leadership)
Inspiring Lessons for Leaders Everywhere:
When Fortune announced its list of the World’s Greatest Leaders, the top spot was awarded—not to a captain of industry—but to the new pontiff.
How did a man who spent his life laboring in slums far from the Vatican manage to do this and so quickly?
The answer lies in his humility—and the simple principles that spring from it.
Since Jorge Mario Bergoglio became Pope Francis in March of 2012, he has shown the world a new way to lead. Not with bluster or bravado, but with humility and humanity. He has, without a doubt, been the most humble leader on the world stage of the modern era.
There isn’t even a close second.

What You Will Learn:
As someone who has studied leaders and the topic of leadership for more than three decades, Jeffrey Krames has long believed that humility is the most under-rated of all leadership qualities.
This webcast explores how Francis has combined humility with power to become the most fascinating pontiff in modern memory. Then the program digs deeper to reveal the key business tenets that Pope Francis has exercised to create his own brand of leadership. Examples include: ..... Guard against insularity: Many heads of corporations and states fall prey to the “bubble” phenomenon, meaning that they feel imprisoned by the trappings of their positions. To make sure that Pope Francis did not lose his broad perspective, he put together a makeshift “board of directors.” Dubbed the Vatican-8, or V-8, these eight Archbishops from all over the globe serve as his consulting body. None of Francis’s 265 predecessors ever amassed such a consultative body. ..... Live on the frontier: To “live on the frontier” is to push the envelope and live outside of your comfort zone. ..... Run your organization like a field hospital: Francis feels very strongly that members of the clergy must go anywhere and everywhere, no matter the risk, to tend to their flocks. The same tenet works well in business. Instead of a reliance on email, Twitter, etc., what is needed are more face-to-face meetings.
Pope Francis’s ability to inspire the world is unprecedented in modern times. Join us as we explore the power of his methods and how anyone can take these lessons to lead with grace and greater authenticity. (Aired on 10/8/14)
FREE Lessons in Leading and Operating a Global Learning & Development Organization   (Management & Leadership)
Proven Leadership Lessons in Managing a Global Learning Organization ..... Dr. Albert Siu, Vice President and General Manager of the PAREXEL Academy, will present his experience and lessons learned in Leading and Operating a Global Learning & Development Organization.
This webcast has been designed specifically for chief learning officers, talent development leaders, training and development professionals, and business leaders responsible for developing talent globally.
This program will explore the following: ..... How to align an integrated global L&D organization’s deliverables to business objectives and priorities ..... Describes a financial framework to effectively manage training investments ..... Use talent management tactics and metrics to calibrate talent bench strength ..... Methodologies for targeting training for the right people, the right time, and the right way ..... Key performance indicators to measure the efficiency, effectiveness and impact of training outcomes (Aired on 2/18/15)
FREE Mindful Leadership: Staying On Course When You Feel Overworked and Overwhelmed   (Management & Leadership)
With everything you’re trying to accomplish in the week — clearing out an overflowing inbox, juggling a calendar that’s racked and stacked, deadlines, bosses, employees, customers, family commitments, personal care, running your household, the list goes on — it’s no wonder you feel overwhelmed.
Because of the demands of a do-more-with-less environment and a hyper-connected way of life, more and more leaders find themselves in a chronic state of fight or flight. The effects of that can be devastating — for your effectiveness at work and personal relationships — as well as your overall health, well-being, and satisfaction with life.
So, what's the alternative?
Author and executive coach Scott Eblin offers one in this vital AMA webcast, based on the research behind his new, best-selling book, Overworked and Overwhelmed: The Mindfulness Alternative.

Eblin has found that you don't have to meditate like a monk to benefit from what science is clearly concluding: mindfulness works. In this free webinar, you'll learn: ..... What happens when you're overworked and overwhelmed ..... How simple, easy-to-do mindful routines can help you feel less stress and show up at your best ..... How to create a Life GPS® that will guide you in showing up at your best and creating the outcomes you want at work, at home, and in your community (Aired on 1/21/15)
FREE To Manage or to Motivate: 9 Need-to-Know Traits of the Best Leaders   (Management & Leadership)
Enabling Your People to Succeed ..... Leadership, as Dwight Eisenhower once said, is the ability to get people to do what they don’t want to do and like it. That quote addresses two aspects of the power that a leader exercises. One is asking people to do something. The second is motivating people to achieve.
At its core leadership is simple: moving others toward a goal. However leadership is difficult: creating an environment that enables people to succeed.
This webcast will focus on those traits a leader can utilize to bring his/her people toward purpose that unites in common cause. Among the traits we will explore are: ..... Demonstrating character ..... Projecting authority ..... Communicating through listening/learning ..... Influencing through others ..... Making tough decisions ..... Showing humility ..... Exhibiting humor ..... Motivating from within ..... Leading: be seen, be heard, be there (Aired on 2/25/15)
FREE 6 Winning Practices for Engaging Your Employees: Proven Methods from FranklinCovey   (Management & Leadership)
All too often we hear corporate leaders say that people are their company's most valuable asset. They genuinely believe it; but are they intentional about creating and reinforcing their culture, how they lead, and what is woven into the fabric of their organization to leverage that “most valuable” asset?
In this compelling webcast, representatives from FranklinCovey, the company that brought you the 7 Habits of Highly Effective People, discuss the key elements of a winning culture where everyone leads.
They'll also expose you to a framework ... an operating system that builds effective leaders at every level.
And you'll cover crucial and highly effective practices that can propel your company to success by unleashing the potential of your people who are, indeed, the key to your ultimate competitive advantage.
You Will Learn ..... The value of a high performing culture and a framework to get you there ..... How to engage leaders at every level of the organization ..... Ways to create a culture of execution ..... How to develop a culture of high trust ..... Proven methods for unleashing productivity at an individual, team, and organizational level. (Aired on 3/18/15)
FREE 5 Proven Approaches for Mitigating Project Failure   (Management & Leadership)
Concrete Principles for Planning and Controlling Projects ..... Projects fail to meet goals for a variety of reasons, and even the most experienced project managers can be caught off guard. This webcast introduces the five immutable principles that will help you increase the probability of project success and shows you how to apply them to a broad range of projects.
Your schedule is set, the budget determined, talent deployed, best practices adhered to every step of the way—and still the project fails. Often missing are these five principles: ..... Communicating your project’s success factors (or ultimately being “Done”) in meaningful units of measure to your decision makers ..... Planning to reach “Done” at the needed time for the required budget ..... Planning for all the resources that must be in place to reach “Done” ..... Identifying what impediments you will encounter along the way to “Done” and how you are going to handle them ..... Knowing how you will measure progress to your plan, to ensure that you are “Done” on or before estimated completion date, at or below your planned budget, and that project outcomes meet the needs of your customer.
These five immutable principles have tailorable practices and processes depending on project domains, each based on the principles. But these principles are immutable in that they are the foundation of success for all projects. (Aired on 4/22/15)
FREE What It Takes to Be a Courageous Woman Leader   (Management & Leadership)
World-renowned Fortune 500 business consultant Bonnie St. John has noticed an alarming degree of ambivalence among women about seeing themselves as leaders and being fully committed to achieving leadership roles. Even her teenage daughter, Darcy, has harbored reservations and voiced surprisingly stereotypical criticisms of women as leaders.
In this powerful program, Bonnie will share the rich wisdom and insights she and her daughter Darcy gleaned from their conversations with such fascinating role models as Hillary Clinton, Liberian President Ellen Johnson Sirleaf, Facebook COO Sheryl Sandberg, Geena Davis, Condoleezza Rice, and many more.
You will learn ..... Hillary Clinton’s views on the timeless value of mentorship, and how women are particularly suited to benefit from mentoring and being mentored. ..... What Ellen Johnson Sirleaf, President of Liberia, who risked death many times to emerge as the first female elected head of state on the continent of Africa, told Bonnie about how to flex your “courage muscles.” ..... How Dr. Condoleezza Rice shared her hard-won wisdom about the importance of delegation, and the irreplaceable value of face-to-face conversation. ..... Co-Chairman of Sony Pictures, Amy Pascal’s secrets to getting the best out of people through her “no-fingerprints” leadership style. ..... How Wendy Kopp, founder of Teach For America, navigates her team to create unprecedented breakthroughs by finding the intersection of optimism and realism. ..... Lessons from Sharon Allen, former Chairman of Deloitte, LLP, on the importance of authenticity and the pitfalls of trying to model one’s leadership style too much on those of the male leaders around them. ..... How Lisa P. Jackson took the “mommy track” and ended up with a Cabinet post in the White House as Barack Obama’s Administrator of the EPA. (Aired on 5/6/15)
FREE 7 Ways Managers Can Coach Employees to Boost Productivity   (Management & Leadership)
All managers get things done through people, the question is how. ..... Traditional managers expect compliance. Coaching-managers expect engagement, creativity, responsibility, and ownership.
Coaching is not an isolated practice―it's a management discipline that can boost both employee development and performance. But many managers are of the opinion that they simply do not have the time to coach each and every one of their employees on a regular basis.
However, ask yourself, “What will it cost in time or money if my employees don’t have a clear view of goals, lack critical skills, or are encountering problems that impede progress?”
Join Dan Rockwell as he explains the differences between coaching-managers and traditional managers and offers advice on how to use a coaching approach to energize and engage your staff.
To motivate their employees, effective managers realize that they must form a partnership with them. This webcast explores the steps to evolving from a boss into a coach, including: ..... Differences between top-down management and coaching management ..... The importance of short interactions vs. big, long meetings ..... Behaviors which are important for coaching-managers ..... How effective feedback is different from “giving instructions” (Aired on 5/27/15)
FREE Leadership Development Simple Truths: The Power of a Situational Approach   (Management & Leadership)
Build Strong Work Relationships to Boost Team Performance. To improve the level of engagement and performance among team members, managers must master the art of flexing their leadership style to increase the quality and quantity of their conversations with the people they lead.
During this webcast, you’ll learn the timeless truths and proven practices of the most widely-used leadership model in the world. Look at the ways managers—new and experienced alike—can improve the way they connect and communicate with others to improve performance.
The bottom line is that you’ll discover how to: ..... Save time by being more purposeful and intentional in your conversations with your people ..... Build a sense of partnership by aligning with others on goals, development level, and the leadership style match ..... Use a common language of leadership to create a motivating, high performance work environment.
Don't miss this opportunity to learn how to partner and work effectively with team members, peers, or colleagues in a side-by-side relationship and explore new ways to learn, experience, and apply Situational Leadership® II. (Aired on 7/1/15)
FREE Leadership as an Act of Improvisation   (Management & Leadership)
How Improvisation Improves Creativity and Collaboration ..... Leadership has never been easy, but today’s leaders face unprecedented challenges: technology shifts, globalization, once-in-a-generation changes in the workforce as baby boomers retire.
Today’s leaders need to be creative, nimble, and adaptive. They need the skills of an improviser to thrive amidst the changes and unknowns that characterize the modern workplace.
Join Second City Works for a fun and instructive session where you’ll learn how you can develop the improviser’s toolkit to become a better leader. (Aired on 10/7/15)
FREE Be a Connected Leader: Working Up, Down and Across the Organization to Advance Your Initiatives   (Management & Leadership)
The Inside Story of How to Drive Strategic Initiatives -- It's sometimes said that there is no constant but change. With smart phones, apps for everything, and self-driving cars on the horizon, the business world seems to be changing faster than ever. For most organizations, this is a scary time. It seems certain that your industry will be disrupted, although it's hard to know how or when.
With all this change on the outside, however, change from the inside seems harder than ever. People cling to habits and routines, and even when the wolf is at the door, it seems that people resist change, even when everyone knows it's necessary. It's hard enough to instigate change from the top, but what if you're not the CEO? What if you're somewhere in the middle? What can you do?
It turns out there's a lot you can do. Dave Gray will show you how to navigate the complex underlying social dynamics in organizations, so you can find the doorways that will lead to truly meaningful change.
You Will Learn ..... Why people argue about things that seem obvious ..... Four illusions that keep people stuck in their current mindset ..... Why you can never be objective about your role in change ..... Why behavior is the last thing you should focus on changing ..... How to find the doorways that will lead to real, meaningful change. (Aired on 10/28/15)
FREE Preparing Your Organization for Millennial Leaders   (Management & Leadership)
In the next 5 years, 20 million baby boomers will retire, leaving organizations with leadership positions to be filled. In 2015, millennials eclipsed boomers in the American workforce, yet most organizations haven't adapted to their needs and will struggle to fill this leadership gap.
Now in 2016, over a fourth of Millennials are in leadership positions and new challenges have surfaced.
This presentation will review these challenges, while helping you solve them through new research, case studies, and strategies.
Join us as we: ..... Debunk the common millennial myths and discover what makes them both a unique and valuable part of your company ..... Explore their strengths, weaknesses, and leadership style based on new research ..... Examine different strategies and programs that can support your current and future leaders. (Aired on 2/3/16)
FREE The 3 Imperatives of Becoming a Great Leader   (Management & Leadership)
Managing Yourself — Begins with who you are and how others perceive you. Managing yourself requires dealing with multiple paradoxes. It is a transformative and influential role which should focus less on authority and friendship with your team and others in the organization and more on trust in your competence and character.
Managing Your Network — Begins with the need to work effectively in political environments without becoming enmeshed or controlled by them. Learn to influence with integrity and the understanding of the political realities of organizational life. Build 3 networks: operational, strategic and developmental of critical people you must work with and whose help you need.
Managing Your Team — Begins with defining the future, clarity about how your team works (systems), its norms, values and standards. Manage both the team and the individuals in the team. Every day is a new opportunity to establish your ability to lead your team. (Aired on 1/6/16)
FREE Culture of Connection: Boost Employee Engagement, Productivity and Innovation   (Management & Leadership)
Research demonstrates that there is a set of learnable leadership behaviors that can ignite the workforce so individuals do more than survive – they thrive. This webcast makes the case that connection is a necessity to any organization that aspires to achieve sustainable superior performance.
Join us to hear about three types of cultures in the workplace and how each affects the productivity, health and happiness of employees and the organizations they work in.
Michael Lee Stallard will share the wisdom contained in his book, Connection Culture: The Competitive Advantage of Shared Identity, Empathy and Understanding at Work, an Amazon.com #1 seller.
The Financial Times praised Connection Culture as offering “practical suggestions for employers who want to change their organizational culture" and “[stories] about the companies who have got it right…are memorable.” Join us to explore: ..... Six universal human needs to thrive at work ..... Three types of relational cultures in today's workplace ..... How workplace cultures affect productivity, health and happiness ..... Three elements of a connection culture ..... Practices that will help you and your team, department or organization connect and thrive.
Find out why employees in an organization with a high degree of connection are more productive, more engaged, more collaborative and less likely to leave. (Aired on 4/6/16)
FREE How Leaders Succeed By Embracing Fresh Perspectives   (Management & Leadership)
Understanding the Power of Flexible Decision Making ..... For leaders, changing your mind has always been perceived as a weakness. But in a world that is changing faster than ever, successful leaders are realizing that the willingness to change your mind is now the ultimate leadership advantage.
In this webcast, you'll learn that being persuadable helps leaders make better decisions, respond quickly to threats and new opportunities, and utilize feedback to improve their skills at an accelerated rate.
Beyond just discussing why you should be persuadable, this webcast will teach you how. We'll discuss the key practices of persuadable leaders that you can use to improve the quality of your business and life.
What You Will Learn ..... How to make more accurate decisions by actively trying to falsify your own thinking ..... Ways to get honest feedback from your team so you can improve yourself at an accelerated rate ..... Tips for adapting to changing circumstances powerfully by "killing your darlings". (Aired on 3/2/16)
FREE The Five Question Leader: The Secret to Having More Impact   (Management & Leadership)
A Simple Path to Powerful Leadership ... Managers and leaders find themselves stuck in three vicious circles. They’re frustrated by teams who have become overly dependent on them. They’re overwhelmed by the amount of work they have to do. And they’re disconnected from their own great work - the work that has impact, the work that has meaning.
Sound familiar?
Breaking out of these vicious circles is simpler than you might think.
Mastering five essential questions can help managers and leaders increase the focus, courage and resilience they need to have more impact in the work they do.
In this practical, interactive and engaging webinar, you will: ..... Discover the three vicious circles that keep managers – and their teams – stuck ..... Understand how breaking out of these circles can help them work less hard and have more impact ..... Learn the five core questions they need so they (and those they lead) can focus on the work that matters ..... Hear the best coaching question in the world (and it has just three words)
Participants will not only leave with a plan to do things differently, but will also get access to a special Box of Crayons report: Four Surprising Phrases to Supercharge Your Conversation and Boost Your Manager IQ.
This acclaimed webinar is based on Michael Bungay Stanier’s book The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever. (Aired on 4/13/16)
FREE Become a Better Leader: Unleash the Power of Vision   (Management & Leadership)
Deepening Your Leadership Skills ... Research shows that one of the most important roles of a leader is to mobilize their team around a shared vision. But vision comes naturally for only about 1% of leaders. If you’re not part of the 1% or if you haven’t been struck by the lightning bolt of vision, you can still create a shared vision by learning the principles we will discuss in this webcast.
Even if you are not currently a team leader, if you’re on a leadership journey, this webcast will prepare you for one of your most important roles.
You Will Learn ..... How to create an inspiring vision that mobilizes everyone on your team ..... Goals and actions that help you get where you want to go ..... Six guidelines to help you stay the course and make your vision a reality. (Aired on 1/13/16)
FREE 2016 Trends in Corporate Governance   (Management & Leadership)
Four governance experts from different walks of corporate life look into their crystal balls and discuss the key corporate governance trends for 2016. These experts represent investors, stock exchanges, board members, management, and board researchers and advisors.
This webcast is a collaboration between AMA and NASDAQ and will be moderated by TK Kerstetter, host of Inside America’s Boardrooms, which is filmed at the NASDAQ MarketSite in New York.
The panel discussion will include a Q&A session you don’t want to miss! This webcast will focus on: ..... Compensation challenges and pay for performance ..... Board composition and evaluation ..... Cyber security risk at the board level ..... Board evolution due to regulatory changes and paradigms. (Aired on 3/9/16)
FREE The 10 Laws of Trust   (Management & Leadership)
Trust is the glue that holds an organization together. It turns deflection into transparency, suspicion into empowerment, and conflict into creativity. With it, a tiny company like John Deere grew into a worldwide leader. Without it, a giant corporation like Enron toppled.
In this webcast, JetBlue chairman Joel Peterson explores how a culture of trust gives companies an edge.
Consider this: What does it feel like to work for a firm where leaders and colleagues trust one another? Freed from micromanagement and rivalry, every employee contributes his or her best. Risk taking and innovation become the norm.
Join us to gain practical insight into ways to establish and maintain a culture of trust. This program gets you on the path to planting the seeds of trust—and reaping the rewards of reputation, profits, and success. (Aired on 6/8/16)
FREE All the Leader You Can Be: How to Develop Extraordinary Executive Presence   (Management & Leadership)
Learn to Command Attention and Inspire Commitment Every leader knows that executive presence is important. But what is it, really, and why does it matter? Most people say, “I know it when I see it.” But that doesn’t help you to develop presence and become all the leader you can be.
In this webcast, bestselling author and top CEO coach Suzanne Bates will reveal new, breakthrough research on the essential qualities of executive presence and influence. Drawing from her new book, All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence (McGraw Hill 2016), Suzanne will share strategies for standing out in your organization and industry.
What You Will Learn ..... What enables a leader to win trust and goodwill essential to winning hearts and minds ..... How to build credibility with customers, managers, employees and your peers ..... The secrets that enables leaders to engage, align and mobilize people to go above and beyond.
Bates coaches top leaders in the Fortune 500 companies in a wide variety of industries globally. Join us for this practical, inspiring discussion of the X-factor in leadership. You’ll learn how to take a complementary pre-assessment survey that highlights areas of executive presence that could be important to you in your career journey. (Aired on 8/17/16)
FREE Managing Opposites: How Introverts and Extroverts Can Achieve Extraordinary Results Together   (Management & Leadership)
Think Jobs and Wozniak, Venus and Serena, and Mick and Keith. There are countless examples of introvert/extrovert partnerships that have changed history. It’s true—opposites attract, but their success depends on how they interact. Without careful maintenance and balance, they quickly go off the rails.
In this interactive webcast, you’ll gain a deeper understanding of the nature of your employees, partners, and teams and learn strategies to turn frustration into an incredible collaboration that yields long lasting results.
Based on her extensive research and experience, Jennifer Kahnweiler will walk you through a framework called The Genius of Opposites Process. You’ll see how to leverage and combine the innate strengths of introverts and extroverts to achieve remarkable results, including: ..... Tips for defining introverts and extroverts accurately ..... Landmines to watch out for ..... The 5 key steps of success ..... Practical solutions you can apply today (Aired on 6/22/16)
FREE How to Successfully Manage a Government Project   (Management & Leadership)
Program and Project Managers (PMs) have the primary responsibility for developing and managing projects according to government requirements and measurable performance standards. They ensure that all activities in the project life-cycle achieve their intended outcomes.
This session will address the government PM’s role and a number of tools that can be used during performance of the project to ensure a successful post-award phase of the acquisition process. Proper planning dramatically increases your odds of meeting project objectives and coming in on time and under budget.
In this webcast, you’ll discover the tools to initiate a government project successfully. We’ll show you how to set realistic objectives and accurate baselines for scope, timeline, costs and quality. The five key tools for project success are: ..... Stakeholder Analysis ..... Importance of Project Charter ..... Developing Explicit Requirements ..... Communications Requirements/Guidelines ..... Dedicated Risk Management
While the use of these tools will vary based on the type and complexity of the project, effective project management depends on how the PM performs his/her role and how effectively the PM uses the tools available to monitor project performance. (Aired on 7/27/16)
FREE Strategies to Build and Align Your Frontline Leadership Team   (Management & Leadership)
How to Get All of Your Operational Leaders on the Same Page ..... Companies hire VPs, directors, and managers yet provide them with very few expectations or guidance about how to treat your company’s employees. Likewise, newly minted, first-time supervisors often receive some cursory level of leadership training, which often focuses only on compliance and rules rather than on leadership with a heart.
Whatever the case, managers are typically left on their own to figure out how to lead effectively in terms of hiring, developing, and keeping their most talented performers. They likewise receive little proactive training about how to avoid litigation landmines in the workplace, when to escalate their concerns, or how to insulate the company from employment-related liability.
Join Paul Falcone as he shares his best-kept secrets about getting your operational leadership teams on the same page in terms of the culture, ethics, and environment that you want to foster.
This webcast will focus on hard core, in-the-trenches strategies and tactics regarding leadership offense (developing, motivating, and retaining top talent), leadership defense (holding tough conversations, documenting foolproof corrective action, and creating “clean" terminations), and most importantly — leadership wisdom — for all frontline leaders to share. (Aired on 10/19/16)
FREE The Secrets and Science of Great Performance Management   (Management & Leadership)
Solutions for Optimizing Performance Management ..... For the past few years, performance management has surprisingly dominated the discussion in the Human Resources community. Punctuated by stories in the popular and HR media about companies making radical changes, the current dialogue has left HR and business leaders confused about what might need to change and why.
Two strong voices in this debate have been the Talent Strategy Group’s Marc Effron and the NeuroLeadership Institute’s David Rock. Both bring a research-based, informed and experienced voice to this debate but propose different solutions for how to optimize performance management.
Join us as these two industry leaders debate and discuss how, and if, companies should change their approach to managing performance. You’ll learn the facts about the current trends, including what companies are really doing and whether there might be a fit for your firm. (Aired on 11/16/16)
FREE Overcoming Bias: How Leaders Can Build Authentic Relationships Across Differences   (Management & Leadership)
Everybody's biased — even nice people like you. We all harbor unconscious assumptions about people who are different from us that get in the way of our good intentions and keep us from working together harmoniously and effectively.
So in an increasingly diverse and globalized world, what does respecting difference actually require?
Join bias experts (and biracial couple) Tiffany Jana and Matthew Freeman for an hour-long webcast where you will learn how to identify your personal points of privilege, make genuine connections with people who aren’t like you, and figure out how to break down social barriers across a spectrum of differences (race, religion, sex, ethnicity, sexual orientation, and more).
Tiffany and Matthew will discuss hidden biases and show how they arise from our histories and cloud our perceptions. They will use vivid and fun (yes, fun!) stories to help you become open to encountering people, cultures, and ideas outside our usual comfort zone. Make sure to tune in! (Aired on 12/7/16)
FREE 2020 Vision: What Leaders Need to Know to Navigate the Next Few Years and Beyond   (Management & Leadership)
Understanding the Profound Demographic Shifts Ahead -- What counties, states, regions, countries and continents will flourish, and which will be challenged because of shifting demography? As a forecasting tool, demographics are unparalleled for seeing what’s ahead in world culture, economics, politics, commerce and government.
During this insightful webcast, demographer Kenneth W. Gronbach will lead you into his fascinating world of counting people. He’ll explain to you why demographics precipitate economics, and not the other way around.
Ken’s demographic perspective is very macro, big picture and long term. His strategies are often integrated into strategic plans in diverse sectors because of their uncanny accuracy.
Demography is a science of simplicity and fascination. Join Ken for this exciting presentation and enjoy the ride. You Will Learn ..... Discover why the best days for the United States and the Americas in general are ahead of us, not behind us, because of above-replacement-level fertility ..... Understand why China’s economy will be crippled by its ill-fated One Child Only Policy ..... See clearly why housing in the United States will spike and not look back for the next twenty years ..... Grasp why The European Union’s future, economically and culturally, is in serious jeopardy because of anemic fertility and immigration ..... Hear why the continent of Africa will have a population explosion ..... Get a clear picture of how Generation Y, Generation X and Baby Boomers will dramatically change future markets and the world. (Aired on 4/19/17)
FREE 3 Keys to Successful Program Management   (Management & Leadership)
The skills needed for program management can differ significantly from those needed for project management. Program management is about maximizing the benefits realized with constrained resources in a changing environment; project management is focused on the efficient creation of a defined deliverable.
This session will address some of the differences between the skill-sets, and will identify three of the most essential, while successfully balancing the four inter-related management skills needed for successful program management: project, program, portfolio, and operations.
In this webcast, you will discover the tools to initiate a program successfully in a manner that will enable benefits establishment, realization management, and analysis prior to and during execution. We will show you how to set realistic objectives and performance measures. The three key tools for program success we will discuss in this webcast are: ..... Creating a program roadmap ..... Identifying what is needed for organizational strategy and program alignment ..... Creating an environmental assessment.
These skills are only three key tools for program success, to be used within an entire program lifecycle, but can serve as a foundation for success.
The use of these tools will vary based on the type and complexity of the program; effective and strategic program management can often depend on how well these foundational elements are executed to ensure appropriate program definition, benefits delivery, and closure. (Aired on 3/8/17)
FREE How to Inspire and Energize Your People Every Day   (Management & Leadership)
Great leaders inspire action with their words. They spark enthusiasm and commitment. With a single conversation, they can change the direction of someone’s life. Everyone wants to be the kind of leader who energizes and mobilizes others—yet too few are. Why is it so challenging to crack the code?
Executive coach Kristi Hedges spent years studying exactly what inspiring leaders do differently. Informed by quantitative research and thousands of responses from leaders at all levels, she has determined the core tenets of inspiring communication.
In this webcast, Kristi will uncover how anyone can become an inspirational leader, dispelling common myths that get in the way of motivation and engagement.
Leaders who motivate and energize their people do a few things routinely, consistently, and intentionally. Kristi will guide you through her research to provide a clear path to become a more inspirational leader. Using her model, The Inspire Path, she’ll show how to communicate to be: ..... PRESENT: Investing your full attention and letting conversations flow ..... PERSONAL: Speaking genuinely, listening generously, and acknowledging the potential of those around you ..... PASSIONATE: Exhibiting sincere emotion and exuding energy attuned to the situation ..... PURPOSEFUL: Helping others find meaning and see their place in the bigger picture
Join us to learn how to unlock motivation, lift peoples’ sights, and lead them into the future. While attending this program is FREE, reservations are required. (Aired on 6/14/17)
FREE The Art of Business Improv: Embrace Change and Lead Dynamic Teams   (Management & Leadership)
Learn How Improvisation Can Positively Impact Every Business Situation ..... This high-energy, interactive session demonstrates the tenets of improvisation and how they link to business in an incredibly entertaining and thought-provoking way.
Delivered by Chicago-trained elite improv veteran (and author of Getting to "Yes And": The Art of Business Improv) Bob Kulhan, you’ll discover how Business Improv® techniques strengthen a skill set directly related to team trust, communication, creativity & innovation, influence, networking, adaptive problem solving, and conflict management.
Improvisation thrives at the moment when strategy meets execution. It works because this approach addresses real-world business challenges. Bob’s secret recipe combines the psychology behind decision-making with the very best aspects of our own brand of customized, high-energy, experiential learning, which drives measurable and sustainable ROI.
You Will Learn ..... How to create a work environment that enables others to feel comfortable with creativity ..... Advice for developing an aptitude for operating with a collaborative team ..... Ways to integrate ideas quickly while balancing reactions thoughtfully ..... How to proactively detect and respond to changes in your work environment ..... Tips to effectively shape interactions while being considerate of style, interest, culture, and focus of others in the exchange. (Aired on 5/24/17)
FREE Managing Culture and Diversity in the Global Workplace   (Management & Leadership)
Unlocking the Strength in Difference ..... Diversity can create complexity and negative tensions in the workplace. Yet these differences can also be an organization’s greatest strength. More than ever, individuals and organizations are operating in a world with increasing opportunities for cooperation as well as threats of conflict.
In this webcast, we’ll explore some of these challenges and opportunities and illuminate how cultures that embrace diversity and inclusiveness can yield fiscal benefits having a direct impact on the bottom line.
You’ll gain insight into who can best address the challenges and what are the important skills and characteristics to have in addressing these issues.
You Will Learn ..... Opportunities and challenges surrounding culture and diversity in organizations ..... The results of research on cultural competence, such as cultural intelligence, biculturalism, integrative complexity, and third culture kids ..... Research findings on the benefits of cultural competencies, such as cross-cultural negotiation effectiveness, creativity, complexity in thinking, etc. (Aired on 4/12/17)
FREE Becoming a Valued Player: A Toolkit for Personal and Professional Success   (Professional Development)
Practical Tips and Tactics for Becoming an MVP at Work and in Your Personal Life ..... With the growing trend of distraction and dysfunction in the workplace, more people are seeking to be the valued team members they feel they should be.
Consultants and authors Mark Thompson and Bonita Buell-Thompson, along with researcher Clifford Nass, have assembled new, clear strategies for anyone wanting to become a truly valued contributor both at work and in their personal lives.
This webcast will present recent study data and lay out the tactical, practical steps required for this type of change. (Aired on 4/16/14)
FREE What Motivates Me: How to Take Control of Your Career   (Professional Development)
Aligning Your Work with What Makes You Happy ..... After analyzing the results of interviews with 850,000 people, researchers Adrian Gostick and Chester Elton found the key difference between those who are happiest and most energized at work is whether their work aligns with what motivates them.
But knowing what most motivates us isn’t easy. It’s often not what our culture tends to emphasize, things like status or money or even using our strengths.
The authors’ research shows that if people understand better what their motivators really are, they can make some relatively moderate changes within their careers that will make them much more engaged and happier. (Aired on 10/1/14)
FREE Finding Your Passion to Guide Your Career   (Professional Development)
We have all heard that if you do what you love, then it will not feel like work, and the money will follow. But when you feel unfulfilled at work, your career is a dead weight that you drag around even in your free time.
What if you have no idea what your passion is?
So many of us get boxed into a career where we can perform adequately, but it just doesn’t tap into our core strengths and desires. The secret is to focus on your unique talents, skills, and experience that produce the most value.
Join this in-depth interview with Alexandra Levit where she will explore ways to consider your career in a new light: How to create the career that gives you an opportunity to excel.
When you persevere and look for opportunities, you’ll ultimately succeed. By capitalizing on your unique passions and gifts, you’re one step ahead of those who do not. (Aired on 1/14/15)
FREE Singletasking: How to Get More Done, One Thing at a Time   (Professional Development)
How a Single-Focused Approach Delivers Results ..... We have become a nation addicted to the enticing and dangerously misleading drug of multitasking. You might be hooked yourself.
The popular notion is that by doing several tasks at once we can accomplish more — but a host of neuroscientific research shows that the opposite is true. The fact is that your brain is simply not built to multitask.
In any situation, we're most efficient focusing on one task at a time. But with all the information and interruptions that bombard us, how is that possible?
In this webcast, you’ll discover how to clear and calm your mind, arrange your schedule and environment, and gently but firmly manage the expectations of people around you so that you can accomplish a succession of tasks, one at a time — and be infinitely more productive and effective.
You Will Learn: ..... Discover tangible tools to focus your mind and harness your potential ..... Learn why multitasking is a myth — and how to singletask your way to success ..... Simple methods for tackling your list of "to dos" with less effort and greater ease ..... Gain practical techniques to manage your environment - including people around you ..... Uncover methods to do more in less time with better results ..... Apply fascinating cutting edge science to improve your relationships and quality of life. (Aired on 4/1/15)
FREE 5 Steps to Gain Control Under Pressure: Tips from an FBI Hostage Negotiation Trainer   (Professional Development)
Much of the respect that people have for you rises or falls according to how you act under pressure. Wouldn't you agree? How you handle yourself in stressful situations can mean the difference between reaching people or blowing it with them.
During this webcast, you will learn from Dr. Mark Goulston, former FBI and police hostage negotiation trainer and author of AMACOM’s bestselling book, Just Listen, how to both gain self-control and control of a situation when you're under pressure. You'll learn 5 steps you can take to keep your composure and focus when stressful circumstances arise.
You don’t get a second chance to make a first impression, and if you lose control, people will always know that part of you exists and it will work against you. Dr. Goulston will share the 5 steps to gain control under pressure so you become that cool, calm, and collected person that you always wanted to be, but didn't think you could. Among the things you will learn in this webcast are:
..... How your amygdala hijacks you to kick you off balance and how you can foil such a hijack ..... How to talk yourself down from fear and anger to acceptance and control ..... How to have your internal mentors talk you back into control and how to remember what they meant to you ..... How to realize that an "ounce of anticipation" is worth a "ton of poise" ..... How to stay on diets and exercise regimens by making a Santa's list of who's been naughty and nice to you. (Aired on 4/8/15)
FREE Rookie Smarts: Why Learning Beats Knowing in the New Game of Work   (Professional Development)
How Being New, Naïve, and Even Clueless Can Be an Asset ..... In a rapidly changing world, experience can be a curse. Rookies are unencumbered, with no baggage to weigh them down, no resources to burden them, and no track record to limit their thinking or aspirations.
For today’s knowledge workers, constant learning is more valuable than mastery. Leadership expert Liz Wiseman argues that the most successful rookies are hunter-gatherers — alert and seeking, cautious but quick like firewalkers, and hungry and relentless like pioneers.
Most importantly, she identifies a breed of leaders she refers to as “perpetual rookies.” Despite years of experience, they retain their rookie smarts, thinking and operating with the mindsets and practices of these high-performing rookies.
This webcast explores the questions every experienced professional faces: “Will my knowledge and skills become obsolete and irrelevant? Will a young, inexperienced newcomer upend my company or me? How can I keep up?”
The answer is to stay fresh, keep learning, and know when to think like a rookie.
Liz will offer vivid illustrations, personal reflection, and practical tools to help leaders keep themselves and their entire team fresh, relevant, and performing at the top of their game. (Aired on 7/8/15)
FREE How to Brief Like a Pro   (Professional Development)
Briefings, whether in the form of briefing notes/memoranda, longer briefing books, or oral briefings, are used to keep decision makers informed about the issues for which they are responsible.
In government, briefings are the principle means of communication between government policy staff and senior officials. The demands of effective governance require senior officials to constantly learn and retain information about a vast range of topics and issues, which change rapidly and continuously.
The only way they can do this is to rely on concise, clear, reliable briefings.
This webcast provides you with a practical overview of preparing briefings for professionals in government and advocacy organizations.
You Will Learn ..... The purposes and context of briefing notes and memoranda ..... Assessing the audience’s needs and expectations ..... Basics of briefing design and format ..... Selecting information sources ..... “Distilling an ocean of data into a bottle of insight” ..... Objectivity and critical thinking ..... Effective use of writing time ..... An evaluation checklist for the final draft. (Aired on 9/2/15)
FREE Overcoming an Imperfect Boss   (Professional Development)
It’s not your boss' job to develop you, motivate you, or inspire you. That's your job. This humorous, highly interactive webcast will delve deeply into the awkward, unnatural boss-subordinate relationship and help you to manage even the scariest relationship. Most people leave the magic of what could be a career-changing relationship with their boss untapped.
This program starts with a simple concept: "Your boss is just an imperfect human being, doing the best she can... just like you.” You’ll learn techniques to help you gain more influence in your relationship with your boss and be able to navigate even the most tricky situations more elegantly. You Will Learn ..... Why the boss-subordinate relationship is so complex ..... The biggest career mistake you can make ..... How to get your boss to trust you ..... 8 questions every employee should ask their boss ..... How to persuade your boss ..... How to give your boss bad news ..... How to deal with a moody boss ..... How to find out where you stand with your boss and his boss ..... What to do if your boss is really a jerk.
So if you want to develop a better relationship with your boss, this program is a great place to start. While attending this program is FREE, reservations are required. (Aired on 11/18/15)
FREE The Power of Questions to Open Doors, Uncover Solutions, and Spark Change   (Professional Development)
What to ask and when — to reach the outcome you seek. .....
This webcast reveals a new way to think about how you can use questions to be more productive, creative and effective at most everything you do. Author Frank Sesno draws on his decades of experience as an interviewer on CNN, NPR and in front of live audiences to explain how different types of questions work, lead to distinct outcomes and employ different listening skills.
Drawing on stories from his career and from the extraordinary people he interviewed for his new book, he offers questioning tactics you can put to use to more effectively solve problems, set strategy, inspire creativity, spark innovation, prompt curiosity and connect with people at the office or in your living room.
This webcast will change the way you think about the questions you ask, and offer practical ideas for better listening. It will help you realize there’s a world of discovery and success – if you know how to ask for it. (Aired on 1/18/17)
FREE The Voice of Experience: How Language Can Improve Your Customer Experience   (Professional Development)
Everyone’s talking about customer experience. And yet, in all the conversations about customer journeys and touch points, most people overlook the most tangible expression of their brand: the language they use when communicating with customers.
Cisco’s brand experience team saw an opportunity to use language to change the game in an industry where products are complex and jargon is widespread.
Find out how the award-winning Cisco Language Program is changing the way people experience their brand and playing a positive role in engaging web visitors and helping them win new business.
You'll learn ..... How research showed Cisco that its language was hurting its customer experience ..... How the Cisco brand experience design team is tackling the big, hairy goal of changing the way 70,000 people write ..... How to get your senior stakeholders to buy into the idea of changing your language ..... Where to start with your own brand language program, and how to keep up the momentum ..... How to measure success once you’ve done it
While attending this program is FREE, reservations are required. (Aired on 9/14/16)
FREE Modern Manners for Today's Business World   (Professional Development)
In a world of high-powered technology, many wonder if social skills and the display of good manners in the workplace are quaint, hopelessly "last century" concepts. After all, we've got work to do!
Many believe that such "niceties" are a costly waste of time and energy.
The truth is that, because of technology and the pressures of the 24-7 global workplace, respect and consideration for others are more critical than ever. The display of empathy and civility actually saves careers and companies in an otherwise virtual, impersonal, often soul-less work environment.
This webcast explores why social skills are as important—arguably even more important—than they have ever been, and provides useful advice and skills that you can immediately put into action.
Today, the path to success is a combination of your business know-how and your social skills. The good news is that manners and business etiquette are easy to learn and apply. So take one hour out of your busy day to join us as we explore: ..... Why these “rules” are not rigid and old fashioned, but absolutely critical for career success ..... The costs to individuals and organizations in having poor business etiquette ..... Areas of interpersonal interaction which need the most attention ..... What social skills do Millennials need most? ..... Steps you can take today to hone your interpersonal skills.
In a nutshell, you’ll learn ways to navigate the social conventions of your work environment with poise and confidence. Follow these lessons and you can earn a good reputation that could lead to bigger and better things in your career and personal life. (Aired on 9/20/17)
FREE Top 7 Negotiation Blunders Certain to Kill Your Deal   (Sales & Marketing)
Secrets That Only Top Negotiators Know ... Negotiation is a different form of influence. There is a time to influence and a time to negotiate. Have you ever LOST a negotiation? Most people have and don’t even know it! What underhanded tactics are other negotiators using on you? How can you counteract them?
The worst time to learn a negotiation skill is when you need it. Negotiation must be mastered before it is needed, or the opportunity is lost forever. For example, are you tired of ... ... Losing business deals ... Not closing sales ... People not listening ... Being told no ... Losing negotiations ... Not getting your way?
There are 7 negotiation blunders you are making right now that cause people to resist you and your offer. This webcast will get down in the trenches and reveal the secrets that only top negotiators know.
Each blunder is like driving around town with your emergency brake on. All the time, you are wondering why your car (or negotiation) never has much power.
These problems are simple to fix, but expensive to have. Negotiation has changed dramatically over the past 20 years. And ironically, some of these negotiation blunders are still being taught in expensive courses as the techniques to use! (Aired on 5/28/14)
FREE The Seven Secrets to Success in Selling   (Sales & Marketing)
Selling is an art and a craft, based on practical proven methods and techniques used by the top 10% of sales professionals in every industry. Finding qualified prospects and helping them make buying decisions that are in their best interest is the key to success. To that end, top salespeople position themselves as friends, advisors, and teachers with the customer to gain trust and guide the sale each step of the way.
Brian Tracy has taught these proven strategies to more than two million salespeople in 65 countries – making him the top sales trainer in the world today. Join us as he walks you through the seven key skills for sales success: ... Prospecting: Finding qualified prospects that need and want your product or service. ... Building Rapport and Trust: Creating a friendly, trusting relationship with each prospect. ... Identifying Needs Accurately: Asking the right questions to uncover real customer needs. ... Presenting Persuasively: Showing your prospect how your product can help to improve his or her life and work. ... Answering Objections: Removing any obstacles to buying that might hold the customer back. ... Taking Action: How to close the sale by asking the customer to make a buying decision. ... Getting Re-sales and Referrals: Taking such good care of your customers that they buy again, and they tell their friends to buy as well.
Fortunately, all sales skills are learnable with practice. You can quickly learn how to become one of the best sales professionals in your business by practicing these seven techniques.
While attending this program is FREE, reservations are required. (Aired on 6/25/14)
FREE Generation Z: Understanding The Next Generation of Worker and Consumer   (Sales & Marketing)
Get Up to Speed on Generation Z ..... Having grown up post 9/11, in the wake of the great recession and always connected online, Gen Z is an emerging group that your entire company needs to understand, from HR to marketing.
Gen Z represents 23 million Americans born between 1994 and 2010. They have a combined buying power of $43 billion and influence an additional $600 billion of family spending. They have already started to seize entry-level positions at companies worldwide and have different behaviors, needs and work styles than older generations.
Dan Schawbel has spent the past year learning about Gen Z through a global research study which spanned across the world, from America to China to South Africa. The first of its kind, the study sought to understand the implications of this generation from both a workplace and consumer perspective. (Aired on 11/5/14)
FREE 3 Keys to Increasing Sales Effectiveness   (Sales & Marketing)
Drive Sales by Creating Value for Your Customer ..... The essence of sales is creating success for your clients. The more passionately and skillfully you focus on their needs, the more successful you will be.
There are three main keys to effective sales: ..... Filling Your Pipeline: Teaches you to use an approach we call Value Calling and communicate with a targeted prospect with the intent to explore whether or not mutual value can be created. ..... Qualifying Your Opportunities: Allows you to better enable the decisions you make with the client. You are able to win fast or lose fast rather than holding your pipeline hostage for a long period of time. ..... Closing the Sale: Helps you understand your role and how you influence decisions to achieve win-win outcomes. You are better able to resolve objections and prepare the conditions for good decision making.
Each of these three keys must be followed to give the best possible opportunity for your clients to succeed with your solution. This webcast isn’t a quick-fix, but introduces you to a playbook that you can master over time to help your clients succeed. (Aired on 7/29/15)
FREE Sponsoring Women to Career Success   (Women)
You Need a Sponsor to Fast-Track Your Career. What’s the difference between a mentor and sponsor? Think of mentors as the friendly guides who dispense helpful information, offering up input and advice to mentees. Sponsors, on the other hand, are defined by their organizational clout and ability to open doors; they will personally advocate for a cause, project or promotion on a protégé’s behalf.
Women, it’s time to get a sponsor.
And, while it is commonplace for a protégé to initiate a mentor relationship, in sponsorship the dynamic is often reversed. Here, it’s the sponsor who often does the choosing.
This webcast outlines what a sponsor is and explores the short-term and long-term benefits of building a sponsor relationship. Best practices will also be shared from women leaders who have successfully engaged sponsors to drive their career advancement.
FREE Your Journey to Executive: Insights from Women Executives   (Women)
Any company’s success is dependent on the high performance of its employees. Interestingly, 95% of IBM executive women who participated in a recent study felt that consistent high performance was the most important factor in their advancement within IBM.
But in a company with so many high performers, finding appropriate ways to stand out and separate yourself from the rest is also an important element in your success.
This webcast shares the insights, experiences and recommendations gathered from over 450 interviews with IBM executive women, including: ..... Ways to be more visible ..... How to plan your career ..... Advice on integrating your work and life. (Aired on 2/4/15)
FREE The Power of Introverted Women   (Women)
Take Advantage of Your Quiet Strengths ..... Women who are introverted are continually asked to adapt to an often extrovert-centric, male-dominated workplace that rewards being out there and on stage. Many organizational cultures support those who talk about their accomplishments and who spend more time out and about networking instead of alone deep in thought.
Yet, thankfully, the world is changing. Women who are introverted have found their voice and the world is starting to awaken to the power of quiet influence. In this webcast, you will learn to tap into your natural strengths to make your own unique difference.
Join this insightful conversation with Jennifer B. Kahnweiler, Ph.D. ,CSP, author of Quiet Influence: The Introvert’s Guide to Making a Difference. She will explore: ..... Why introverts are most effective when they stop trying to act like extroverts ..... Four key challenges faced by introverted women in today’s workplace ..... Five steps you can take to tap into your natural leadership strengths ..... How to get the best out of introverted women on your team ..... What immediate actions you can take to increase your power. (Aired on 3/11/15)
FREE The Well-Spoken Woman Can Be You   (Women)
Effective presentation skills are a critical element of success in the workplace and beyond. The ability to state your ideas effectively and deliver with confidence enhances your standing with audiences large and small.
This interactive webcast will focus on best practices from a speech coach who has worked with First Lady Michelle Obama, female political candidates, and CEOs.
Join us to discover proven techniques and real-life examples helping you make the most of every presentation from panel discussions to board meetings, including how to: ..... Develop a signature speaking style ..... Tailor the message to your audience ..... Be taken seriously ..... Be polished and prepared ..... Overcome public speaking anxiety. (Aired on 4/29/15)
FREE Striving for Excellence, Not Perfection   (Women)
Having It All, But Not at the Same Time -- Women who have a “Be the Perfect Driver” outlook are bound to be disappointed. In our busy lives, if we see ourselves as having and doing it all at the same time to be perfection, failure is all that we will get. Superman is a fictional character and so is Superwoman.
If we strive for excellence in certain domains at different times, such as happiness, achievement, and significance, we can leave a legacy of a life well lived.
For a full hour, this program will explore: ..... An assessment of what “having it all” is NOT ..... Techniques of creating your day with gratitude and acknowledgement ..... Looking at the power of language to change a problem into a challenge ..... Having the ability to view your life as reasonably content with moments of ecstasy ..... Devices of modeling, mentoring, and monitoring to move you toward excellence. (Aired on 6/24/15)
FREE Your Own Terms: Taking Charge of Any Negotiation   (Women)
When women negotiate, to what degree should they disclose what they hope to receive from the negotiation, and how should they go about revealing their desires? The answer to a great extent depends on the type of person they are negotiating with and how they wish the other to perceive them.
In order for women to position themselves properly in any negotiation, they must learn to identify and adapt to their counterpart’s negotiation style.
By the end of this webcast, women will be able to: ..... Identify their own negotiation style ..... Identify other peoples’ negotiation styles ..... Position themselves for a win-win outcome. (Aired on 4/20/16)
FREE Building Your Support Network: A Woman’s Guide for Success   (Women)
How to Create Your Personal Group of Mentors ..... Mentorship is so last year. Rather than seeking out a single mentor, the most successful leaders focus instead on building a circle of support — a diverse group of people with whom you consult regularly to get advice and feedback.
Having access to your own personal circle of support means that, no matter what the situation—personal or career-related—you always have someone whom you can count on for high quality support.
In this 60-minute webcast, Danielle Harlan, PhD, Founder and CEO of the Center for Advancing Leadership and Human Potential, will draw upon lessons from her book, The New Alpha: Join the Rising Movement of Influencers and Changemakers Who Are Redefining Leadership, to show you how to build your own circle of support—including who you should look for, how you can connect them in, and how they can help you. (Aired on 9/13/17)
FREE Women in Career Transition: Success Stories and Strategies   (Women)
Make the Personal and Life Changes You Want and Deserve ..... Whether you’re moving up in your company, making a change from employee to solo entrepreneur or scaling back from a 24/7 job to part-time hours—major life transitions are one of the most challenging things you will ever face.
Transitions, even those you’ve initiated and are excited about, can be stressful and stimulate mixed emotions. Major transitions are particularly difficult because the key elements that have made up much of your identity can suddenly be wiped away and shake your self-esteem.
In this insightful program, we’ll explore common challenges and offer coping skills for women as they move through different stages of their work and personal lives.
And you’ll hear one woman’s powerful story of moving from a lengthy and decorated career in the military to civilian life through a journey of personal growth and resilience.
In this in-depth interview and dialogue with Carole Hyatt and Linda Singh, we will: ..... Examine typical and common sense reasons for making a significant change in your life and work ..... Remind you to reflect on previous successful changes you've implemented ..... Identify ways to anticipate the different phases of the transition curve and how best to work with them ..... Review tips and advice for how to embrace transition so that you minimize resistant behaviors that can keep you stuck ..... Help you understand that it will take time to rebuild your identity and feel comfortable in your new “skin” ..... Offer ways to keep the big picture in sight when there are uncomfortable patches along the way ..... Discuss tried and true strategies for feeling as secure as possible during your transition. (Aired on 3/15/17)
FREE Personal Branding for Women Leaders   (Women)
Define Your Brand to Achieve the Future You Desire ..... The key reason that many women shy away from personal branding is the fear that they will be perceived as bragging, and will end up turning people off.
Every single day, you are presented with opportunities to shape the way people view you, and the question is: Are you taking advantage of them?
In this webcast, Dorie Clark – a consultant, former presidential campaign spokesperson, and author of Reinventing You – will discuss the unique personal branding issues faced by women, and how female executives can cultivate their reputation as leaders.
Joins us as Dorie explains how to: ..... Identify the essence of your leadership brand ..... Overcome the “likeability conundrum” that researchers have identified ..... Enhance your executive presence ..... Communicate with authority and authenticity ..... Become known and respected in your field. (Aired on 10/11/17)
FREE Women and the Gig Economy: Secrets to Succeeding in the New World of Work   (Women)
How to Make the Most of Your Skills, Passions, and Future ..... In an economy marked by the volatility and uncertainty of corporate layoffs, down-sizings, and outsourcing, traditional full-time employment is declining. Increasingly in its place are short-term assignments, contract and consulting work, and freelance assignments – a new way of working called “The Gig Economy.”
In this eye-opening program, Diane Mulcahy, author of The Gig Economy: The Complete Guide to Getting Better Work, Taking More Time Off, and Financing the Life You Want, narrows the lens even further and focuses on how women, more than ever before, can leverage this new way of work in order to more favorably (and more easily!) juggle the multiple roles and hats they have always worn.
Learn ..... How to manage the risks of “gig work” while maximizing the rewards ..... Ways to thrive in this new landscape by cultivating multiple sources of income, skills, and a financial safety net ..... Secrets for how to finance time off between gigs – travel, volunteer, or pursue your passions ..... How to regain power over your calendar and control over you time ..... Ways to increase financial flexibility by reducing fixed costs and boosting income and savings. (Aired on 7/12/17)
FREE Networking for Women Who Hate Networking   (Women)
Would you rather get a root canal than schmooze with strangers? Does "working a room" make you want to retreat to yours? Is small talk a big problem?
If so, this is the program for you!
Together, we will smash to pieces those dusty, outdated networking rules, replacing them with customized techniques enabling you to build meaningful, mutually beneficial connections.
This innovative, dynamic program teaches you how to identify and leverage your strengths. Topics to be covered will include networking for introverts and extroverts, breaking through stereotypes, managing business events, and learning sparkling new rules that actually work.
Before you attend the webcast, we encourage you to take the assessment on page 14 of Devora’s book, Networking for People Who Hate Networking, to better understand how your style can be applied to your success in connecting with others.
What You Will Learn: ..... Authentic, practical techniques that redefine successful networking ..... Discover the real differences between introverts and extroverts ..... Learn to work with, rather than fight against, your natural disposition ..... Discover customized techniques to build rapport with diverse styles ..... Gain "quick tips" to survive and even thrive at networking events.
While attending this program is FREE, reservations are required. (Aired on 5/3/17)
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